Shipping Policy

Welcome to BBQ Islands and Designs! We’re thrilled to assist you in creating the perfect outdoor cooking and entertaining oasis. This Shipping Policy provides important insights into our shipping procedures for our esteemed customers. Kindly review this policy comprehensively prior to making a purchase. Should you have any inquiries, our dedicated customer service team is available to assist you.

  1. Shipping Destinations:

We proudly offer both domestic and international shipping services. Our store serves customers within the contiguous United States, as well as across international borders.

  1. Processing Time:

Upon placing an order, there is a processing period of 1-3 business days for order preparation before the item is shipped. For custom-built designs, additional processing time will be required.

  1. Shipping Methods:

Our shipping partners encompass reputable carriers, ensuring your order’s secure and punctual arrival. As you proceed with the checkout process, you’ll have the option to select from various available shipping methods.

  1. Shipping Fees:

Shipping costs are determined based on factors such as item weight, dimensions, and the destination address. You’ll have the opportunity to review the calculated shipping fees during the checkout process before finalizing your payment.

  1. Estimated Delivery Time:

The estimated delivery duration hinges on the shipping method of your choice. Standard shipping generally spans 3-7 business days post the processing window. Expedited shipping alternatives are also accessible for expedited delivery.

  1. Tracking Information:

Subsequent to shipping, an email confirmation will be sent to you, containing pertinent tracking details. This tracking number empowers you to monitor the journey of your package as it makes its way to you.

  1. Order Tracking:

Tracking your order is facilitated by using the provided tracking number. This number is available in the shipping confirmation email. Alternatively, you can access order specifics and tracking data by logging into your BBQ Islands and Designs account.

  1. Order Delays:

While we exert efforts to fulfill all delivery estimates, unanticipated factors like weather conditions or carrier complexities may result in delays. We extend our gratitude for your understanding and patience.

  1. Shipping Restrictions:

Please note that certain products might be subject to shipping restrictions due to safety protocols. Kindly review the product descriptions and shipping particulars for any specific requirements.

  1. Damaged or Lost Items:

Should your order arrive damaged or go astray during transit, kindly notify our customer service team within 48 hours of receipt. We are committed to expediently addressing the issue and providing a suitable resolution.

  1. Address Accuracy:

To ensure seamless delivery, accuracy in providing your shipping information is imperative during checkout. BBQ Islands and Designs disclaims responsibility for delays or misdelivery arising from inaccurate addresses.

Thank you for entrusting BBQ Islands and Designs for your outdoor living essentials. We’re dedicated to supplying top-notch products. In the case of custom builds, we will give an estimated delivery during the consultation and design process. For any additional queries or concerns regarding our Shipping Policy, please don’t hesitate to connect with our customer service team. Here’s to delightful grilling and splendid outdoor moments!